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Refund Policy

Last Updated: 2026, June
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At Woods and Beads Manila, we take pride in creating quality handmade products and providing exceptional experiences for our customers. Please review our refund policy carefully before making a purchase or booking our services.

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Product Orders

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Customized and Personalized Products

Due to the personalized and made-to-order nature of many of our products, customized or personalized items are generally not eligible for refunds, returns, or exchanges once production has begun.

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This includes products customized with:

  • Names, initials, or letters

  • Specific bead selections

  • Custom color combinations

  • Personalized packaging

  • Other customer-requested modifications

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Customers are responsible for reviewing and approving all customization details before confirming their order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:

  • Order number

  • Description of the issue

  • Clear photos of the item and packaging

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Upon review, we may offer one of the following remedies:

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  • Replacement of the item

  • Repair of the item, when applicable

  • Store credit

  • Partial or full refund, at our discretion

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Requests submitted beyond the stated period may not be eligible for review.

 

Bracelet Bar and Event Services

Booking Deposits

Deposits paid to secure an event date are generally non-refundable, as they reserve time, resources, materials, and event availability specifically for your booking.

 

Client Cancellations

If a client chooses to cancel an event booking:

  • Deposits already paid are non-refundable.

  • Any additional payments made may be reviewed on a case-by-case basis depending on the stage of preparation and materials already purchased or customized for the event.

 

Event Rescheduling

Requests to reschedule are subject to availability.

We will make reasonable efforts to accommodate date changes; however, we cannot guarantee availability for alternative dates.

Additional charges may apply if significant changes are requested after confirmation.

 

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after purchase

  • Incorrect customization details provided by the customer

  • Delays caused by third-party courier services

  • Minor variations in color, texture, wood grain, bead appearance, or other characteristics inherent to handmade products

  • Delays resulting from incomplete or incorrect information provided by the customer

 

Processing of Approved Refunds

If a refund is approved:

  • If a refund is approved, Woods and Beads Manila will discuss the available refund options with the customer. The refund method, amount, and processing timeline will be determined based on the nature of the request and the circumstances involved.

  • Processing times may vary depending on the payment provider, bank, or e-wallet service.

  • Any applicable transaction or processing fees may be deducted where permitted by law.

 

Contact Us

For refund-related concerns, please contact:

Woods and Beads Manila
Email: woodsandbeadsmanila@gmail.com

We are committed to working with our customers to find fair and reasonable solutions whenever issues arise.

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